Service Associate

Store: Columbus Superstore

CITY: Groveport

STATE: Ohio

COUNTRY: USA

ZIP CODE: 43125

JOB DESCRIPTION:

Service Associate:

Career Objective:

A service writer is the liaison between customers in need of equipment repairs and service technicians. Also, schedules maintenance and maintains customer files and work orders.

Responsibilities:

– Works directly with customers and technicians

– Professionally communicate with customers, staff and management

– Provide accurate quotes for customers

– Ability to accurately compile final billing for customers and shop work orders

– Attention to detail is a must to ensure correct logging of hours and parts to maintain accurate inventory

– Maintain and build customer relationships

– Schedule equipment maintenance

– Assign repair orders for shop personnel

– Work with vendors in researching parts

–  Perform other duties as assigned by the manager

Education and Requirements:

High School diploma or GED

Valid Driver’s license

Working knowledge of construction and agricultural equipment preferred

Experience:

1 year of experience in the rental industry or equipment dealership.

Franklin Equipment provides an Aggressive Salary, Terrific Benefits, 401K, Health & Dental Insurance, Training, Career Incentives, Opportunity for Advancement, Potential Sign-on Bonus and the Chance to Work with a Great Team of People. All applicable candidate(s) must be able to pass a pre-employment drug screening. Applicants may also be required to pass a criminal background check and/or a consumer report. If applicable, the individual will be required to pass a DOT physical. Franklin Equipment is an Equal Opportunity and Affirmative Action Employer.